Welcome to Social Media Playground, a place to discuss all things related to word of mouth (WOM) and social media marketing.... More →
A recent article in the New York Observer discusses how luxury handbag brands have been sending MTV’s Jersey Shore reality TV star Nicole “Snooki” Polizzi handbags of their competitors, hoping that her association with competitors’ products will create disloyalty and mockery among consumers who in no way want to be “associated” with Snooki or viewed [...]
For those of us working on the front-lines of social marketing, we’re often faced with the challenge of clients telling us they are looking for one thing (i.e., “We want to identify and directly engaging 5,000 of our most passionate customers by developing a customer community”), but measuring the success/value of such initiatives against another [...]
Dear KFC Team, Last week you learned a valuable lesson (no, not that Oprah is queen – we already knew that). You learned, hopefully, not to underestimate the power of Word of Mouth. To recap, for those who haven’t been stampeded in one of your locations within the past week… You as a brand, interested [...]