Facebook recently revamped it business pages and while it provides new opportunities for brands, there are also new challenges.
The primary change is that a majority of the page is now taken up with the “wall”, which consists of status updates and comments by fans. This is obviously a direct response to Twitter and the success [...]
New Facebook Business Pages and Engaging Consumers in Conversation
March 11th, 2009 · Comments
Tags: Industry News · Marketing · Social Media
Generating WOM for a New Product or Service that Doesn’t Yet Exist
March 8th, 2009 · Comments
How do you get people excited (and talking) about your great new product or service while it’s still in development? Here are five tips that have proven successful:
Tip #1: Motivation
If you are truly starting “from scratch,” with no existing customers (let alone an existing CRM system or even an email list), you’ll need to think [...]
Tags: Marketing · Social Media
A Social Media “Gut Check” - Own Your Presence. Own Your Relationships. Own Your Data.
February 17th, 2009 · Comments
The recent, unannounced changes to Facebook’s terms of service seem to have gotten many folks up in arms. While this has caused a stir among consumers and privacy advocates, it is also raising flags with brands who are voicing concerns about what this means about ownership of their profiles, relationships, and data. Can Facebook [...]
Tags: Industry News · Marketing · PR · Social Media
Look Who’s Talking (The Art of Joining the Conversation)
October 20th, 2008 · Comments
A recent backlash to the phrase ‘join the conversation’ has erupted from the social media crowd (see here, here, and here). Regarding the last article, I agree a community is a highly effective way to show consumers you care. But the technique of “joining the conversation” isn’t a bad one, and considering our company, Affinitive, [...]
Tags: Marketing · Research · Social Media
Product Placement versus Consumer Engagement
July 7th, 2008 · Comments
The idea of “product placement” is one that many entertainment industry veterans are so familiar with, it is likely a part of their daily vocab. There are many memorable examples of product placement throughout the years, including the origin of the “Soap Opera” which comes from the show’s original sponsors, [...]
Tags: Marketing · Social Media · Technology
Engagement - Marketing’s “New” Key Metric
April 10th, 2008 · Comments
For those of you who might have been following the Forrester Research Marketing Forum 2008 (either via “microblogging” or Twitter), a new set of metrics were put forth to better quantify how consumers engage with products and services.
The engagement model is based on Discovery, Evaluation, Use and Affinity for products and can be used offline [...]
Tags: Industry News · Marketing · Research


