If you had asked me in 2005 what I’d be doing for a living in 2010, the answer would have never been social media strategy. The Internet, then, for me was a tool to gather information, not a tool by which I would interact with my friends, receive news and get through my day with. Five [...]
“You Have To Be In It To Win It!”
February 17th, 2010 · View Comments
Tags: Marketing · Social Media · Strategy
Evolving Beyond Communities of Unconnected Communities (Part 1 of 2)
September 28th, 2009 · View Comments
In four separate client conversations over the last couple of months I’ve heard nearly the exactly the same phrase – “We have several successful social media efforts, but we’re missing a ‘hub’ that ties them all together.” Welcome to the strategic phase of social media marketing. This lack of integrated strategy is largely a result [...]
Tags: Strategy
New Facebook Business Pages and Engaging Consumers in Conversation
March 11th, 2009 · View Comments
Facebook recently revamped it business pages and while it provides new opportunities for brands, there are also new challenges. The primary change is that a majority of the page is now taken up with the “wall”, which consists of status updates and comments by fans. This is obviously a direct response to Twitter and the [...]
Tags: Industry News · Marketing · Social Media
Generating WOM for a New Product or Service that Doesn’t Yet Exist
March 8th, 2009 · View Comments
How do you get people excited (and talking) about your great new product or service while it’s still in development? Here are five tips that have proven successful: Tip #1: Motivation If you are truly starting “from scratch,” with no existing customers (let alone an existing CRM system or even an email list), you’ll need [...]
Tags: Marketing · Social Media
A Social Media “Gut Check” – Own Your Presence. Own Your Relationships. Own Your Data.
February 17th, 2009 · View Comments
The recent, unannounced changes to Facebook’s terms of service seem to have gotten many folks up in arms. While this has caused a stir among consumers and privacy advocates, it is also raising flags with brands who are voicing concerns about what this means about ownership of their profiles, relationships, and data. Can Facebook use [...]
Tags: Industry News · Marketing · PR · Social Media
Look Who’s Talking (The Art of Joining the Conversation)
October 20th, 2008 · View Comments
A recent backlash to the phrase ‘join the conversation’ has erupted from the social media crowd (see here, here, and here). Regarding the last article, I agree a community is a highly effective way to show consumers you care. But the technique of “joining the conversation” isn’t a bad one, and considering our company, Affinitive, [...]
Tags: Marketing · Research · Social Media


