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	<title>Affinitive's Social Media Playground &#187; marketing efficiency</title>
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	<link>http://www.socialmediaplayground.com</link>
	<description>Welcome to Social Media Playground, a place to discuss all things related to word of mouth (WOM) and social media marketing. Brought to you by Affinitive, a word of mouth and social media marketing, technology and strategic solutions firm located in New York City and San Francisco.</description>
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		<title>Social Marketers Beware: Multitasking is for Dummies</title>
		<link>http://www.socialmediaplayground.com/social-media/social-marketers-beware-multitasking-is-for-dummies/2010/02/05/</link>
		<comments>http://www.socialmediaplayground.com/social-media/social-marketers-beware-multitasking-is-for-dummies/2010/02/05/#comments</comments>
		<pubDate>Fri, 05 Feb 2010 14:35:07 +0000</pubDate>
		<dc:creator>Jon Heinrich</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Efficiency]]></category>
		<category><![CDATA[marketing efficiency]]></category>
		<category><![CDATA[multitask]]></category>
		<category><![CDATA[pareto]]></category>
		<category><![CDATA[parkinson]]></category>
		<category><![CDATA[Productivity]]></category>
		<category><![CDATA[project management]]></category>
		<category><![CDATA[social marketing]]></category>

		<guid isPermaLink="false">http://www.socialmediaplayground.com/?p=735</guid>
		<description><![CDATA[So, you’re a social marketing professional with your fingers all over the Internet, constantly tapped into the river of information flowing out on the wire. Sometimes it feels like you are sitting behind the control panel of the Nebuchadnezzar watching the matrix flow down the screen in odd characters. In the future Tweets will be [...]]]></description>
			<content:encoded><![CDATA[<p><img style="float: left; margin: 0 15px 15px 0;" title="JH_control_panel" src="http://www.socialmediaplayground.com/wordpress/wp-content/uploads/2010/02/JH_control_panel-300x225.jpg" alt="" width="240" height="180" />So, you’re a social marketing professional with your fingers all over the Internet, constantly tapped into the river of information flowing out on the wire.  Sometimes it feels like you are sitting behind the control panel of the <a href="http://en.wikipedia.org/wiki/Nebuchadnezzar_%28The_Matrix%29#Nebuchadnezzar_.28.22Neb.22.29" target="_blank">Nebuchadnezzar</a> watching the matrix flow down the screen in odd characters.  In the future Tweets will be limited to just one character and we’ll be back to monochromatic monitors.  But even now, with our 140 characters, you can sit back in your chair and just watch the conversation unfold all around the globe.  And the more you provoke that social flow, the more it teems with life.  The romantic side of my brain loves the palimpsest of characters before me, the many layers that continue to connect.</p>
<p>Unfortunately, I have work to accomplish. And well, if I don’t get this left brain humming, that universe of opportunity will do me no good!</p>
<p>With Facebook, Tweets, IMs, SMSs, emails and good ole telephone calls, a constant barrage of information can consume our day leaving us myriad half-done tasks and unchecked to-dos.  <em>Here are a few ways of making sure you are being efficient and effective with your time, while keeping your finger on the pulse of the matrix:</em></p>
<ol>
<li><strong>Stop Multitasking</strong> - I know we always ask our prospective employees to be good at multitasking, but unfortunately it really is <a title="less productive" href="http://www.britannica.com/blogs/2009/12/multitasking-the-effects-a-culture-less-thoughtful-less-productive-less-creative-2nd-of-3-posts/ " target="_blank">less productive</a>.Want some research to support that?  <a title="Its out there" href="http://lateralaction.com/articles/multitasking/" target="_blank">It's out there</a>.  I thought this quote nicely sums it up:“In a recent study, a group of Microsoft workers took, on average, 15 minutes to return to serious mental tasks, like writing reports or computer code, after responding to incoming e-mail or instant messages.”  Fifteen minutes for a 30 second email.  The moral of the story is, when you start something, finish it before you jump off to that new notification on your status bar.</li>
<li><strong>Mind the Pareto Principle, a.k.a. the 80/20 Rule</strong>: 80 percent of the benefit comes from 20 percent of the causes.  Going through your work day ask yourself, is this the most important thing I can be doing right now?  Am I spending my time wisely?  Don’t feel the need to be busy just to be busy, bring your focus to the 20 percent that is giving you the greatest return.  Deciding what<em> not</em> to do may be the most important decision you can make.</li>
<li><strong>Remember Parkinson’s Law?</strong> We <a href="http://en.wikipedia.org/wiki/Parkinson%27s_law" target="_blank">learned it in college</a>: work expands to the time available.  I don’t know about you but I waited all semester to write my paper then banged it out on a caffeine-inspired all-nighter only to receive high marks.  Take a look at your to-do list, what can you knock off in the matter of an hour?  Do it!  Then go outside and take a walk around the block to reward yourself for your hard work, and think about what you can do to capitalize on that 20 percent when you go back into the office.  (A hint: if you shut off your Tweetdeck and email for that hour, you will be amazed at how much you get done.)</li>
<li><strong>Protect the critical chain</strong> – In every process there is a set of steps that represent the minimum lead time it will take to finish a project.  As you prioritize your day, keep in mind especially how your tasks affect your projects.  The rule is: one minute lost for the critical chain is a minute lost for the entire system.</li>
</ol>
<p>Last weekend, some good friends and I put this theory to work.  We knew the first coat would need to dry before we applied the second coat of charismatic purple paint to the walls of my friends' new nursery.  We decided that despite the fact that we were in the middle of installing the headboard, we should stop and get the critical chain rolling...and brushing, and masking.  And we finished the headboard while the paint dried, adding no net time to our day of chores.  Well done team.</p>
<p>As you tread the river of updates, be aware of your own effectiveness.  Manage your multitasking by not checking your <a href="http://www.tweetdeck.com" target="_blank">Tweetdeck</a> every time a post comes in.  Decide when to be involved with social river and when to focus on <em>leveraging</em> that social river.  How can we tap that top 20 percent for a bigger piece of the pie?</p>
<p>Please, keep me posted. <img src='http://www.socialmediaplayground.com/wordpress/wp-includes/images/smilies/icon_wink.gif' alt=';-)' class='wp-smiley' /> </p>
<p><em>Related Links:</em></p>
<p><a href="http://lateralaction.com/articles/multitasking/" target="_blank">Why Multitasking Doesn’t Work</a>, by Mark McGuinness</p>
<p><a href="http://fourhourworkweek.com/" target="_blank">The 4-Hour Workweek</a>, by Timothy Ferriss</p>
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		<slash:comments>1</slash:comments>
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		<title>Evolving Beyond Communities of Unconnected Communities (Part 2 of 2)</title>
		<link>http://www.socialmediaplayground.com/marketing/evolving-beyond-communities-of-unconnected-communities-part-2-of-3/2009/11/16/</link>
		<comments>http://www.socialmediaplayground.com/marketing/evolving-beyond-communities-of-unconnected-communities-part-2-of-3/2009/11/16/#comments</comments>
		<pubDate>Mon, 16 Nov 2009 18:25:43 +0000</pubDate>
		<dc:creator>Warren Ackerman</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[brand engagement]]></category>
		<category><![CDATA[Integrated marketing strategy]]></category>
		<category><![CDATA[marketing efficiency]]></category>
		<category><![CDATA[Social CRM]]></category>

		<guid isPermaLink="false">http://www.socialmediaplayground.com/?p=621</guid>
		<description><![CDATA[OK, so you’ve identified your relevant social media channels and now have several  outposts within social media.   Your initiatives have proven successful at generating awareness, engaging in conversations and acquiring new relationships.  The next logical step becomes how to evolve and connect these various pieces of your social media puzzle so that the whole becomes [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignnone size-medium wp-image-624" title="puzzle" src="http://www.socialmediaplayground.com/wordpress/wp-content/uploads/2009/11/puzzle-300x225.jpg" alt="puzzle" width="300" height="225" /></p>
<p>OK, so you’ve identified your relevant social media channels and now have several  outposts within social media.   Your initiatives have proven successful at generating awareness, engaging in conversations and acquiring new relationships.  The next logical step becomes how to evolve and connect these various pieces of your social media puzzle so that the whole becomes greater than the sum of the individual parts.</p>
<p>You may also be interested in creating paths where light touch consumer engagement can migrate into deeper relationships, in an atmosphere that the brand owns and controls.   (See interesting advertising agency executive <a title="Beet.TV discussion" href="http://www.beet.tv/2009/11/what-is-the-new-model-of-content-production-with-brandsbrendan-greeley-the-model-where-content-producers-made-stuff-and-sod.html" target="_self">roundtable discussion</a> on this very topic at Beet.TV)</p>
<p>Integration can have many definitions; and it’s not until you take that deep dive<br />
that you start to achieve the ultimate end goal - improved marketing efficiency.  For example, am I using an integrated approach to social media if I create a brand site that links off to my Facebook, Twitter and YouTube channels?  Short answer - no, you’re not.</p>
<p>To illustrate several potential integration opportunities we’ve broken the puzzle into 4 main pieces which move from light to heavy engagement:</p>
<ul>
<li>Social Media Channels (Facebook, Twitter, YouTube, etc.)</li>
<li>Brand Website or Microsites</li>
<li>Customer Community or Blog (established in this example as the hub of social )</li>
<li>CRM Database</li>
</ul>
<p><img class="alignnone size-full wp-image-631" title="diagram1new" src="http://www.socialmediaplayground.com/wordpress/wp-content/uploads/2009/11/diagram1new.jpg" alt="diagram1new" width="500" height="142" /></p>
<p><strong>Integration Opportunity #1</strong></p>
<p>Customer Community or Blog with CRM – connecting consumer registration data from a customer community with a proprietary CRM database.</p>
<p><span style="text-decoration: underline;">Getting Started</span> – Customer data submitted in a community gets securely transferred to brand’s proprietary database.<br />
<span style="text-decoration: underline;">Up a notch</span> – Consumer behavior and interests within community get transferred to brand’s proprietary database.</p>
<p><strong>Integration Opportunity #2</strong></p>
<p>Customer Community or Blog with Brand Website – passing blog posts or user-generated content to a brand website</p>
<p><span style="text-decoration: underline;">Getting Started</span> – Enable one dataset of community content to dynamically flow into one area of brand site.<br />
<span style="text-decoration: underline;">Up a notch</span> – Enable multiple datasets into multiple areas of brand site.</p>
<p><strong>Integration Opportunity #3</strong></p>
<p>Social Media Channels with Customer Community or Blog (two way) -  passing content dynamically between channels and creating paths for consumers to reach deeper engagement platforms</p>
<p><span style="text-decoration: underline;">Getting Started</span> – Utilize xml feeds or social network apis to syndicate content between your platforms.<br />
<span style="text-decoration: underline;">Up a notch</span> – Utilize Facebook Connect to lower the barrier of engagement.</p>
<p>Unfortunately, there’s no ‘one size fits all’ scenario and every brand will have different business objectives, hopefully working through these opportunities will assist in identifying a logical starting point.  If a brand marketer was able to achieve all three of these opportunities you’d end up with an ecosystem that looks like this:</p>
<p><img class="alignnone size-full wp-image-628" title="diagramnew" src="http://www.socialmediaplayground.com/wordpress/wp-content/uploads/2009/11/diagramnew.jpg" alt="diagramnew" width="500" height="228" /></p>
<p>The roadblocks to achieving an integrated strategy are many; first and foremost it’s difficult because it often involves achieving consensus between parties or corporate functions.   Additional roadblocks could include technology platforms, agency opinions and AOR obligations, and corporate structure.  At the end of the day it takes conviction, hard word and leadership but hey, nobody said innovation and competitive advantage come easy.</p>
<p><img src="file:///C:/Users/WAIV/AppData/Local/Temp/moz-screenshot.png" alt="" /></p>
<p><img src="file:///C:/Users/WAIV/AppData/Local/Temp/moz-screenshot-1.png" alt="" /></p>
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		<slash:comments>2</slash:comments>
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