Here at Affinitive we strive to find and improve upon metrics for measuring offline conversations about our clients’ brands and products. Online is easier to quantify with the tracking technologies available, but offline has always been a complex process and often difficult to measure accurately. One of our current methodologies involves a survey distributed to [...]
Correlating Word of Mouth Conversations With Net Promoter Score
October 31st, 2008 · View Comments
Tags: Research
Word of Mouth Theories and Metrics Coming Under Fire
March 10th, 2008 · View Comments
Two recent articles have caught my attention that attempt to challenge some of the fundamentals of word of mouth marketing theory and metrics: The first, Is the Tipping Point Toast, discusses challenges being made to the “influencer” model made famous in WOM101 books The Tipping Point and The Influentials. In it, Duncan Watts, a researcher [...]
Tags: Industry News · Marketing · Research


