Social Media Week is upon us! The Affinitive team will be in and out of the New York and San Francisco offices all of next week attending presentations hosted by leaders in emerging social and mobile media.

While we are all excited about the number of “can’t miss” events, especially The Interplay of Sports, Business, and Social Media featuring our Founder & CEO Bob Troia on the panel, we don’t have the time to see them all! So if you find yourself in a similar situation, and want a look at some of our favorites coming up, we’ve got a list for you. With that in mind, we bring to you Affinitive’s can’t miss events for Social Media Week 2012. Hope to see you there!

Rob Marscher’s Recommendation (NYC):
How to Embrace the Metagame to Produce Long-Term Social Engagement
As a word of mouth marketing agency, we’re always looking for ways to extend online engagement to offline engagement and word of mouth.  Gamification has been a hot topic among branded social apps.  I’m interested to discuss how “Metagaming” can be applied to social apps.

Bob Troia’s Recommendation (NYC):
J.C. Herz on Unpacking the Quantified Self followed by Panel: The Sensor Continuum
“Quantified Self” is cresting as a theme in the media, with buzz about all sorts of devices and apps logging everything from heartbeat and mile-times to sleep patterns and indoor air quality.

Margot Wood’s Recommendation (NYC):
@HAHAHAHA: How to be funny in 140 characters or less
Why do I want to go to this one? Honestly, who wouldn’t?

Christina Ku’s Recommendation (NYC):
Using Social Media to Change the Way We Do Government
Because love it or hate it, your government affects you and the way you live. It’s only logical that the next step in transparency and communicating with your representatives is through social media. What I REALLY want to go to though, is #kittencamp – memes, cats, and beer? Wish I was there!

Warren Ackerman’s Recommendation (SF):
Leveraging Gamification to Drive Engagement
Eager to hear about innovative B2C examples and how they match up against our own work for MLS, Jeep, Contiki and BlueCross BlueShield.

Erica Hall’s Recommendation (NYC):
Social Commerce Is Here, Is Your Brand Ready?
Social commerce is the future, wondering what insights these folks will have on best practices and adoption rates.

Patrick Courtney’s Recommendation (NYC):
Big Data and Bigger Conversations: Measuring Your Brand’s Social Performance
Measurement measurement measurement! I eat it up.

Andrew Fox’s Recommendation (NYC):
Consumer Engagement and Online Community in Social Media
As someone who spends his day creating and consuming branded content, and as sharable content becomes even more vital in engaging consumers and increasing reach, I’m hoping this event with Causes.com VP James Windon will provide some interesting insights and spark a few furiously scribbled down moments of inspiration.

Jon Heinrich’s Recommendation (NYC):
The Insidious Plot to Socialize the Enterprise
I will listen to anything that the Global Managing Director at Ogilvy has to say about social media.  As one of the leading ad agencies in the world, they have been around from the beginning, with David Ogilvy himself being known as “The father of Advertising”.  They are leaders in interactive marketing and known as industry innovators.  Listening to global brands like Nestle, Ford, and American Express talk about how the integrate social into their corporate environment sounds like a great way to start off Social Media Week!

Adam Kossoff’s Recommendation (NYC):
To Change Faster, We Must Decide Better
It’s a topic that can have a profound impact on anyone’s life. We make millions of decisions over our lifetime, but we rarely stop to think why we do certain things. I want to better understand the decision process, why certain decisions are made, and how I can learn to make better decisions.

Twitter is defining itself
Twitter is an incredible platform for real-time conversation and information sharing, but what will ultimately become of Twitter remains to be seen. Last year’s Twitter predictions ran the gamut from an acquisition, to copying Facebook with a Like button equivalent, to not innovating at all.

Twitter did innovate to be sure, the latest redesign shows that, by continuing to define its position as an information sharing and discovery platform.

This may lead to more people ‘getting’ Twitter and improving active user % thus giving brands broader access to customers.  And as Facebook and Google turn their gazes at one another, Twitter seems positioned to have a very good run in 2012.

Facebook will get even more user-focused
Facebook was going to hit 1 billion users and go public, nail ecommerce, become a search engine, launch a distributed ad network and more.

Facebook will get to a billion users soon for sure, and it seems Mark Zuckerberg is focused on making that happen. As Google+ continues to gain traction and lure brands with its SEO promises, expect Facebook to respond with innovative opportunities for brands to engage with customers.  Though this won’t be ecommerce, at least not until Facebook Credits goes mainstream.

Foursquare is fantastic, but location usage isn’t
2011 industry predictions were not all that rosy for location-based services (LBS), predicting many would consolidate or get acquired, and for the most part were right on this (Gowalla met this fate).

Foursquare  recently hit 15 million users and have innovated continuously with updates, features, and new partnerships. However, Forrester just released a sobering report stating only 5% of online adults use location apps at least once a month.  It seems the space just hasn’t yet hit its stride as a scalable marketing channel.  LBS apps will continue to evolve and expand their features leveraging sales and recommendations as key drivers in an attempt to increase utility and draw more users.  With smartphone adoption on the rise and reaching nearly 50% in the US by next year, 2012 will be the year location does or doesn’t hit the big time.

Very few thought Google would get it right
There was little confidence in Google’s social media efforts, having been disappointed by Buzz, Wave, and rumblings of in-fighting causing launch delays about its much talked about social product.

Google+ did finally launch, and while some people immediately dubbed it a failure, the social network’s outcome remains to be seen. Google+ is latching on to Gmail, YouTube, and likely other Google products soon to integrate its features into Google culture, which few if any of us are immune to. If it succeeds, Google+ becomes a utility vs simply a Facebook alternative, and that’s going to help give it legs in the race to capture the ‘Interest Graph’.

Were you wise or lucky enough to nail a 2011 prediction?  What’s got you excited about 2012?

Client Name

Solution Type — Digital Promotion

Objective — Promote the release of Chrysler’s 2012 Jeep Call-of-Duty edition Wrangler through an immersive, social-driven consumer promotion within Facebook around Activision’s much-anticipated release of Call of Duty Modern Warfare 3.

Activation — Jeep Ops, an immersive Facebook sweepstakes game, asked fans of Jeep to play the game, mimicking the in-game Call of Duty story to earn entries into the contest by completing Missions in order to win the first-off-the-line 2012 Jeep Wrangler COD version.

Results
•       453,842 Visits | 940,964 Page views
•       51,569 Total submissions | 46,592 Playing the game
•       2,435,164 total ballot entries

Campaigns/Initiatives

Engage users by creating a Call-of-Duty themed virtual scavenger hunt on Facebook that highlights both the capabilities of the new Wrangler Call-of-Duty MW3 Edition and the game locations.  Users earn “ballots” for participation, solving clues, and referring friends that result in additional chances to win.

Services Provided

•       Social Media Sweepstakes
•       Social Media Monitoring
•       Technical execution of Facebook Application

Notes
This effort was a highly technical one, executed under a tight timeline. Affinitive, as a Facebook Preferred Developer Consultant (PDC), leveraged its extensive expertise with Facebook Platform among a collaborative team of several other creative and media agencies, including Sapient Nitro.

How it Works

Once a user has "Liked" the Jeep Facebook page, they are directed to a Call-of-Duty-esque commander module where they receive instructions on the game.

Next, users were led through four different "missions", where they were given clues about a specific location they that they must solve—by any means necessary—to locate various parts of the vehicle.

Completed missions earn achievement badges and bonus ballots for the sweepstakes to win the first-off-the-line 2012 Jeep Wrangler Call of Duty: MW3 Edition. The farher along users advance through the four stages of training, the greater the number of ballots earned.

Ballots will be tallied after midnight on December 31, 2011 and the winner will be drawn at random for the new Jeep Wrangler, Call of Duty: MW3 edition.

Solution Type – Digital Promotions, Social Marketing for nutritional supplement brand MuscleTech

Objective:
Counter declining brand sentiment and support the launch of a new line of products by developing and activating the MuscleTech audience in social media, engaging with targeted communities and influencers to educate and deliver key product and brand messaging where it would be heard.

Services Provided:                                      
Contests and Sweepstakes
Blogger/Influencer  Outreach
Facebook Advertising
Social Media Monitoring
Social Media Audit
Internal Policies and Education
Profile Management
Facebook Applications
Product Sampling/Fulfillment

Activation:
Formalized the social media program for Iovate prior to the program’s launch including conducting a social media audit, developing the communication workflow, engagement guidelines, and more.  Utilized a cross-platform content strategy (Facebook, Twitter, Foursquare, YouTube, Knowledge Base) to consistently deliver interesting and relevant content and brand messaging with MuscleTech’s audience.  Improved customer interaction across major social networks by engaging with people talking about MuscleTech, its products, and the sport of bodybuilding. Earned new customers and brand followers by applying audience development tactics across platforms, developing sweepstakes, exclusive offers and content supported by targeted Facebook advertising. Educated customers about new products through interactive Facebook tabs and a Support Center with answers to commonly asked questions, and empowered them to share and recommend content and products through targeted trial sampling programs.

Twitter is a wordsmith’s best friend, so it’s no surprise that authors flock to the micro-social networking service to help launch their books. While most book launch campaigns on Twitter go under the radar, every once in awhile a hashtag will hit it big, or at least be so interesting that you can’t help give it some props. There are no hard or fast rules when it comes to successfully building awareness about a book through Twitter, but by looking at two recent examples, we can glean some insights on how to run a successful Twitter campaign.

ROUTE #1 – Connect with the people

Back in September, British author (and Twitter addict with over 1 million followers) Lord Alan Sugar took to Twitter to launch his new ebook The Way I See It, a non-fiction anthology of his rants and ravings about everything. Using the hashtag #thewayiseeit, he called upon his followers to use the hashtag to tweet their rants at him so he could use them to sign copies of his book. For a more in-depth look at the campaign that was considered “the first Twitter book signing” watch the brief video below.

So why did this work? For starters, the author already had a built in audience – which always helps – but what he asked Tweeps to do was already a natural extension of something that happens on Twitter – ranting. That’s it. All he wanted was for people to use the hashtag and to Tweet their rants in 140 characters or less.

The results? Within 24 hours there was a grand total of 350,000 tweets using that hashtag and over 2,500 mentioned Lord Sugar directly. For more, read this article. 

Route #2 – Be Creative

When in doubt, do something funny. Twitter is a place where witty people come together to show how funny they can be. Why? People love it. So it was no surprise that the Random House Twitter campaign for the release of their zombie apocalypse book Zone One by Colson Whitehead was a success.

Utilizing the hashtag #RHZombies, Random House and ALL of their imprints took to Twitter to broadcast the publisher-wide zombie attack.

In total, the hashtag #RHZombies was used 211 times and even noted for it’s cleverness in some major book blogs like GalleyCat and BookRiot.

So, my advice for your soon-to-be-published book? Get your publisher involved! The Twitter campaign for Zone One was led by publishers, who on average usually have more followers and Klout. Getting them to launch a hashtag campaign on your behalf is always a great starting point.

If you aren’t as lucky to have the backing of a big name publisher or are self-publishing,  go the Alan Sugar route and make your hashtag relevant to the world. Be creative but simple. Make sure your hashtag is short enough so people can incorporate it into their own tweets (space is prime real estate!) but creative so that it will incite others to participate in the conversation.

Shocked? Don’t be, because I still get my daily fill of timely news, information, and gossip. Only now, I rely exclusively on my “social lens” – the filtered/curated content that is passed along to me from my social connections.  It was only a few years ago when we relied on sites like Technorati to discover blogs and sift through information. Now, the proliferation of various social channels has created a virtual “firehouse of information“, curated by my social circles.

Depending on the subject matter, I then decide whether or not a story is worth checking out based on the “lens” I am viewing it through (how influential I feel a given connection is on the topic), and  if an item is newsworthy enough then other connections will also be sharing it throughout the day so I’m not prone to miss out on something. LinkedIn, Facebook, and Google+ will even highlight which stories have been most shared by my connections.

The same way people will accumulate a pile of unread back issues of The New Yorker, I don’t have the time nor the patience to read through every article on every blog or news outlet, so this filtered approach also saves me a lot of time.

A study by Yahoo Research found that 50% of URLs consumed originate from only 20K “elite” users on Twitter. Most of these accounts are either major media outlets or notable personalities. So, in essence, my connections act to filter out the noise and direct me to the most relevant/newsworthy content. To accomplish that 5 years ago, I would have had to run my RSS feeds through Amazon’s Mechanical Turk to pay other humans (strangers) attempt to decide which items might be most appealing to me!

Don’t get me wrong, there is still tremendous value in RSS, but mainly “under the hood” in terms of data exchange with other platforms/applications. And yes, there are still a few blogs I visit regularly, but it’s more of a one-shot, Sunday morning ritual where I’ll sit down with my coffee and read back through the past week’s content, cover to cover.

How did you come across this post? Do you subscribe to Social Media Playground’s RSS feed, or did you follow a link posted through your “social lens”?

Photo credit: OakleyOriginals

Abercrombie Gets into a Tight Fitch-uation

Yikes. Talk about image management gone awry with puns. After reports that clothing brand Abercrombie & Fitch offered Jersey Shore reality star Mike “The Situation” Sorrentino an undisclosed sum to stop wearing their clothing, the cast interrupted their GTL routine to tell A&F to GTFO.  Today’s news announced that A&F’s stock have dropped 10%, but that could also be due to the release of their earnings report on Wednesday. The brand is now denying that they were earnest and the offer was supposed to be a lighthearted publicity stunt.

Facebook Creates a Headache for Drug Companies

Drug companies have enjoyed a certain level of protection on Facebook, as users were unable to openly comment through a page wall. Until now. In a reversal of policy, Facebook has announced that companies must have open walls starting Monday. The response has been interesting to say the least; Johnson & Johnson has announced that they will be closing four pages and AstraZeneca will be shutting down a page devoted to depression. The testy reconsideration seems to be rooted in fear of users openly posting about negative side effects or complaints. We think withdrawing is a missed opportunity for transparency and cultivating relationships.

A Fabulous Addition on Fab.com

Fab.com just added a dangerous addition to their already addictive site by updating their inspiration wall, where users pin and share design inspirations to in turn, entice and inspire others. The new upgrade facilitates faving items and creating a public profile, making users’ walls accessible to a wider range of people. Bonus?  You get $5 credit whenever you upload a picture of your Fab.com purchase. Consider us doomed.

EdgeRank Checker Pro Launches

Upping the game in checking your relevancy score, EdgeRank Checker has launched its pro version. In addition to updating its algorithms, new features include: Page Specific Recommendations, Per Post Metrics of your Page, Visual Analysis of Engagement Progress, and Best Day + Best Time + Best Keywords. EdgeRank is hoping that these new fixtures will better guide users in deciding when and how often to post, as well as what type of media best engages their audience.

Did we miss a bit of buzz? Let us know and join in the conversation here!

1. Sharing

Social media is built on the foundation of exchanging information. Or, as Wikipedia defines it:

And sharing is instinctively social. Whether it’s sharing advice, a funny joke or the latest gossip, people want to come across to others as helpful, knowledgeable or simply the first to know about something.

see: viral videos, chain emails, gossip, social currency

2. Status

A double meaning! It can indicate “What am I doing right now” (as in Facebook status), or represent a person’s prestige within their personal and professional circles. A person’s online status could range from informational, to too much information (“our baby just threw up the rug – how cute!”), to outright bragging (“I’m poolside at some tropical resort in January while you are all back home buried in 3 feet of snow – suckers!”). This has evolved into the realm of game mechanics, where users are motivated to gain “status” (or some embodiment of how influential or special they are) based on the social actions they take and achievements they reach.

see: status updates, tweets, Badges, Mayorships, Klout scores, “social capital”

3. Support

Another “S” with more than 1 definition. On a consumer level, it means real-time customer service conducted in public view, or consumer-to-consumer support via support forums where others have already found a solution . On a personal level, it means seeking the support or encouragement of others in times of need (loss of a loved one or job, motivation to stay on diet, or simply seeking sympathy because one woke up with a sore throat this morning). Social media has made people realize that the social web is one giant support group.

see: Twitter, customer support forums, Get Satisfaction, insight panels, Wikis

4. Shopping (and Savings!)

Social media relates to shopping in 2 ways – leveraging research and recommendations to make purchase decisions, and the emergence of new commerce models.

Social media has shifted consumer behavior from the traditional “sales funnel” to what McKinsey refers to as the “Consumer Decision Journey”, where once a consumer decides they are going to buy a product, they move into a stage called “active evaluation”, where the number of brands they are considering *increases* (the opposite of the premise of the original funnel). This is the stage when the consumer is intent on purchasing and they are actively researching the product, and begin to rely on reviews and ratings, comparing prices and tapping into their social circles for advice.

Shopping in itself has become more ‘social’, with a number of copycat Flash sales, group buying, location-based “deals” and coupon code aggregation/sharing sites popping up over the past few years. Who pays retail anymore?

see: Online reviews, Groupon, Gilt, group buying, flash sales, Foursquare deals

5. Search (and SEO)

A secondary benefit of UGC (user generated content) is that social media driven content is weighing more and more heavily in search result rankings. Social SEO is defined as traffic to your website via search engines, based on the relevancy of consumer-generated content on your site to keywords. You can apply all sorts of SEO to a product page on your ecommerce site, but all of the “likes”, shares, and consumer-submitted reviews and ratings will play a big factor in your content’s relevancy. And the relevancy of that content can be short-lived as trends/memes come and go and your content isn’t dynamic and gets “stale.”

see: Google +1, social seo, Facebook Likes, twitter trends, reviews and ratings, Social Mention

6. Sweepstakes

Who doesn’t like winning stuff? In the social landscape (especially on more light-touch touchpoints such as Facebook and Twitter), an easy way to quickly amass lots of fans/followers is to conduct a social media-driven promotion. Brands are running contests and product giveaways, and those entries in turn virally promote the promotion to others (as well as increase exposure the brand). For other brands, they are seeing the opportunity to leverage social promotions as way to begin developing larger scale CRM and loyalty initiatives.

see: Facebook contests, Twitter giveaways, product samples

The final four “S’s” deal with the darker side of social media…

7. Scandals

It’s not that people’s behavior has changed much over the past 100 years so much as technology has brought into the public eye what has traditionally happened behind closed doors. And more often these days, social media has been the medium in which the scandals occurred. Politicians and athletes have always had affairs. Band groupies have always been around. But with the prevalence of camera-enabled smartphones, the public has become a mass paparazzi who can snap a compromising photo and post in real-time.

Also, social media has provided a direct way for celebrities/public figures to engage directly with the public, which has historically been a tightly controlled PR machine. Many of these forms of social media scandals are the result of spur of the moment actions – an insensitive tweet or a public message meant to be private. These public figures need to be given social media training in the same way they are trained to handle press conferences and interviews. Imagine if Joe DiMaggio, Bill Clinton, Robert Plant or John F. Kennedy had Twitter or Facebook around during their heydays?

But at the end of the day, the biggest social media “scandals” really didn’t become such until they were picked up by more mainstream media. How many actual consumers actually got worked up about the whole “Motrin Moms” controversy?

see: Wikileaks, Anthony Weiner, Brett Favre, Kenneth Cole, TMZ

8. Stalking (and over-Sharing)

Doesn’t it seem like just yesterday that most people were afraid to use their real name or even post a real photo of themselves online? The social web has lifted the guise of online anonymity, as people have shifted from using online personas/usernames to their real identities. By connecting a user’s online profiles and social media-based actions with other data, companies can mesh your social data with online behavioral data so they could, for example, better target ads based on your gender, age, number of children, or interests you have shared through any number of social media touchpoints.

Law enforcement, collection agencies and prospective employers are now using this information as well to track people down, conduct background checks and catch people lying (“I can’t pay my credit card bill, but here are photos of me on a luxury vacation!”)

For minors, there are legitimate concerns for parents about their children’s use of social media, what information they reveal and who they interact with.

see: Facebook privacy, Spokeo, Rapportive, PleaseRobMe, check-ins, online bullying, online predators

9. Sex

The adult industry has always been on the bleeding edge of technical innovation because, quite simply, they’ve had to be. They pioneered anti-credit card fraud checks in the 90′s, online subscription models, online dating, video delivery (including secure video, video chat systems, etc.), anti-piracy and even were a key player in the success of the Blu-Ray DVD format winning out over HD DVD. Any new innovation that gains wide adoption was most likely pioneered in the adult space first. While the “old” guard adult publishers are fading out of existence, the online industry has grown to a multi-billion dollar industry. “Innovate, or die” indeed.

see: chatroulette, webcams, online dating

10. Scams (and Snake Oil Salesmen)

Not to end on a downer, but it was only a matter of time before unsavory types would jump on the social bandwagon and figure out ways to make a quick buck off of others.

While historically online scams involving Nigerian princes looking to share their wealth or phishing scams that would trick people into sharing their banking info were done my mass-emailing people and playing a numbers game (assuming that even 1/100th of 1% of people were fooled, that would still translate into millions of dollars), scams can now spread at scale by leveraging the social web and the trust of users among their social media peers (from “Free iPads” to fake Japan charity scams).

In marketing circles, an entire cottage industry of social media ‘experts’ have emerged who have little previous experience other than reading Mashable or some presentations on SlideShare (what the heck is a “Twitter coach”, anyway? Were there “email coaches” 20 years ago?). “Books! Speaking engagements! Consulting gigs!” Don’t buy into the hype. Check their CV and see what they were were going 5 years ago (most likely flipping real estate). Ask to see actual work and case studies, and less jargon and hand waving.

At the end of the day, if you come across something that is too good to be true, then it most likely is. Caveat Emptor.

see: social media scams, phishing, botnets, fake charities, consultants, Twitter coaches

What does social media mean to you? Do you have any additions to this list? Leave a comment below or drop me a tweet!

To get you up to speed, “Get On The Bus” was a contest encouraging US-based travelers to Like Contiki on Facebook and create virtual buses heading to one of eight Contiki vacation destinations, fill the buses with four of their friends and campaign to get the most votes of any other bus. You can learn more about this contest at the Facebook Studio.

The campaign generated over 10 million impressions through press coverage and sharing, and millions more impressions through offline WOM and advertising that supported the contest. Contiki additionally benefited from nearly 10,000 new US-based Facebook fans and thousands of newsletter signups.

Get On The Bus was deemed a success, but even the best campaigns have challenges and lessons learned. Here are some of ours:

Don’t

Overcomplicate. Buses could be made private (invite-only) or public. Not all users understood how the Facebook invite friends feature worked, if their invites were sent, where they could be found and how to accept an invite. It goes to show that sometimes features can easily overcomplicate, even if those features are native to Facebook.

Draw It Out. The contest ran for 6 weeks, and while the application shot up to tens of thousands of active users in that time, in hindsight the same contest might have been executed with the same results with a shorter duration. The best contest is one that keeps participants on their toes and engaged in the event, so it’s important not to draw it out and lose interest from fans.

Make Rules You Can’t Enforce. It was decided prior to the launch of the contest that vote-swapping and vote-buying would not be permitted. This was more difficult to monitor or define than originally planned. Once it was discovered that participants who were caught vote-swapping/buying were being disqualified, contestants began setting each other up to look like they were breaking the rules. The intention behind the rule was good, but the varying definitions and scale of incentives and swapping was too much of a gray area to enforce accurately.

Do

Personalize The Experience. Bus creators could name their own bus and give it a story.  Bus pages pulled in passengers’ common likes and interests from Open Graph to display the music, movies, etc. the passengers on the bus liked most as well as their average age, gender breakdown, and whether they were “Party” or “Culture” travelers.

Pages also included Facebook comments and activity streams updating the latest happenings on the bus. Participants had a ball with the personalization built into the contest experience and it showed with impressive time spent metrics.

Promote Sharing. Millions of impressions were generated through pass along on Facebook, Twitter and other platforms. The contest made sharing and spreading the word a core component of the campaign, and it paid off in reach and awareness numbers. The critical piece is to make sharing a natural extension of the contest, and not just a mechanism to spam friends.

Create A Sense Of Urgency. The contest leader board showed, in real-time, which buses had the most votes. Participants were glued to the leader board checking in on how their bus was doing as voting wound down, which was in turn a huge motivator to get more votes. Additionally, email notifications were sent as the contest neared its conclusion, which drove many people back to the contest to turn their campaigning into high gear.

We had a blast working on this project with Contiki, and are happy to see them getting the recognition they deserve for hosting an innovative contest like this one.  We hope these learnings can help your team execute some great Facebook contests down the road.  There are many more Dos and Don’ts, so please share yours in the comments!